TERMS AND CONDITONS
THESE ARE THE CONDITIONS OF HIRE OF BENDY BUS SYDNEY, (HEREINAFTER CALLED "THE COMPANY"). THEY
FORM THE BASIS OF THE CONTRACT UNDER WHICH THE COMPANY AGREES TO HIRE ITS VEHICLES TO THE CUSTOMER
(HEREINAFTER CALLED "THE HIRER"). BY ACCEPTING OUR QUOTE FOR YOUR BOOKING, YOU HAVE READ AND
ACCEPTED THESE TERMS AND CONDITIONS AND THEY WILL APPLY TO THE BOOKING. THESE CONDITIONS APPLY
WHETHER A CONTRACT HAS BEEN MADE VERBALLY OR IN WRITING. THE HIRER IS RESPONSIBLE FOR THE ACTIONS
AND DECISIONS OF ALL PASSENGERS ON BOARD AND ANY ADDITIONAL COSTS INCURRED FROM PASSENGERS.


1) BREAKDOWN AND DELAYS: THE COMPANY GIVES ITS ADVICE ON JOURNEY TIME IN GOOD FAITH. HOWEVER,
AS A RESULT OF BREAKDOWN OR TRAFFIC DELAYS, STAFF, WEATHER CONDITIONS, OR OTHER EVENTS BEYOND
THE REASONABLE CONTROL OF THE COMPANY, JOURNEYS MAY TAKE LONGER THAN PREDICTED AND IN THOSE
CIRCUMSTANCES THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR INCONVENIENCE SUFFERED BY THE
HIRER AS A RESULT.


2) AMENDMENTS: ANY CHANGES TO YOUR BOOKING MUST BE PROVIDED IN WRITING AND ARE SUBJECT TO
AVAILABILITY. AMENDMENTS MAY BE REFUSED IF LESS THAN 24 HOURS OF THE BOOKING. WE RESERVE THE
RIGHT TO CHARGE AN AMENDMENT FEE OR CANCEL THE BOOKING IF WE ARE UNABLE TO PROVIDE THE NEW
REQUIREMENTS. THE HIRER AGREES TO ANY NEW CHARGES IN VEHICLE CHANGE, TOLLS, PARKING AND
EXTENDED HOURS.


3) LIABILITY FOR INJURY: THE COMPANY WILL NOT ACCEPT ANY LIABILITY FOR DAMAGE, INJURY OR LOSS FOR
ANY PASSENGER STANDING UP OR WALKING AROUND THE VEHICLE WHILST IN MOTION.


4) USE OF THE VEHICLE: THE HIRER CANNOT ASSUME THE VEHICLE WILL REMAIN AT THE DESTINATION OF THE
HIRER’S USE UNLESS THIS HAS BEEN AGREED WITH THE COMPANY IN ADVANCE.


5) THE USE OF OTHER OPERATORS VEHICLES: THE COMPANY RESERVES THE RIGHT TO SUBSTITUTE OTHER
OPERATORS’ VEHICLES IN PLACE OF ITS OWN FOR ANY JOURNEY OR PART THEREOF.


6) PAYMENT TERMS: UNLESS HIRER HAS AN ACCOUNT OR PAYMENT IS MADE THROUGH EDUCATION
DEPARTMENT, DIRECT DEPOSIT OR A CREDIT CARD IS REQUIRED FOR ALL OTHER BOOKINGS, IF NOT RECEIVED 3 DAYS PRIOR TO TRAVEL, IT CANNOT BE ASSUMED THE BOOKING IS CONFIRMED. WE RESERVE THE RIGHT TO TAKE ANY FURTHER
FEES FROM THIS CARD. 


7) CONDUCT OF PASSENGERS: THE DRIVER IS RESPONSIBLE FOR THE SAFETY OF THE VEHICLE AT ALL TIMES AND
AS SUCH MAY REMOVE ANY PASSENGER WHOSE BEHAVIOR COMPROMISES SAFETY. THE DRIVER HAS THE
RIGHT TO REFUSE TRANSPORT TO ANY PERSONS UNDER THE INFLUENCE OF ALCOHOL OR DRUGS, OR WHO ARE
LIKELY TO BECOME DISRUPTIVE TO OTHER PASSENGERS. IF THERE IS ANY FORM OF UNACCEPTABLE BEHAVIOR
ON OR OFF THE VEHICLE AT ANY TIME DURING THE HIRE, THE DRIVER HAS THE RIGHT TO TERMINATE THE HIRE
IMMEDIATELY OR THE PERSON MAY BE REMOVED FROM THE BUS, NO REFUND.


8) CANCELLATION BY THE HIRER: IN AN EVENT THAT YOU CANCEL YOUR BOOKING, ALL CANCELLATIONS MUST
BE IN WRITING. WE RESERVE THE RIGHT TO CHARGE A CANCELLATION FEE AS FOLLOWS:
2 DAYS PRIOR TO TRAVEL BUT NOT DAY OF TRAVEL 50% VALUE OF BOOKING
DAY OF TRAVEL, 100% VALUE OF BOOKING.
SCHOOL CANCELLATIONS NO FEE IF CANCELLED BEFORE 12PM DAY PRIOR TO BOOKING.
WET WEATHER FOR SPORT 50% CANCELLATION FEE IF THE COMPANY IS NOT NOTIFIED BY 9AM ON THE DAY OF HIRE.


9) CANCELLATION BY THE COMPANY: IN SOME CIRCUMSTANCES WE MAY NOT BE ABLE TO OPERATE A HIRING
SERVICE, OR PART THEREOF. IN SUCH SITUATIONS, THE COMPANY WILL ONLY BE LIABLE TO REFUND TO THE
HIRER THAT PORTION OF THE HIRING FEE THAT RELATES TO THE NON-OPERATED PART OF THE HIRING
SERVICE, AND WILL NOT EXCEED VALUE OF THE HIRE, AND IS NOT LIABLE FOR LOSS OF MONIES PAID FOR
ADDITIONAL OR SEPARATE SERVICES THAT HAVE BEEN MISSED.
IN THE EVENT THAT THE COMPANY IS UNABLE TO PROVIDE A VEHICLE OR VEHICLES TO MEET ALL OR PART OF THE CUSTOMER’S BOOKED REQUIREMENTS DUE TO REASONS OF EMERGENCY, VEHICLE UNAVAILABILITY, OR OTHER REASON, THE
COMPANY WILL TAKE ALL REASONABLE MEASURES TO PROVIDE A REPLACEMENT OR ALTERNATIVE SOLUTION.
IF THIS IS NOT POSSIBLE, THE COMPANY RETAINS THE RIGHT TO RETURN ALL MONIES PAID AND, WITHOUT
LIABILITY, CANCEL THE BOOKING PROVIDING THE CUSTOMER WITH AS MUCH NOTICE AS POSSIBLE. IN SUCH
CIRCUMSTANCE THE COMPANY SHALL HAVE NO LIABILITY FOR ANY INCONVENIENCE OR LOSS INCURRED AND
WILL NOT BE LIABLE FOR ANY DIRECT OR CONSEQUENTIAL LOSS HOWSOEVER ARISING


10) FOOD AND BEVERAGE: THE CONSUMPTION AND OR CARRYING OF ALCOHOL ONBOARD THE COMPANY
VEHICLES IS STRICTLY FORBIDDEN UNLESS PERMISSION HAS BEEN OBTAINED FROM THE COMPANY. FOOD AND
BEVERAGE IS NOT TO BE CONSUMED IN VEHICLE AT ANYTIME. 
IF PERMISSION TO CONSUME ALCOHOL IS GIVEN A SECURITY BOND OF $300 WILL BE REQUIRED VIA CREDIT
CARD AND AN ADDITIONAL CHARGE WILL APPLY.


11) ADDITIONAL CHARGES: THE COMPANY RESERVE THE RIGHT TO IMPOSE ADDITIONAL CHARGES ON THE HIRER
FOLLOWING COMPLETION OF THE HIRE IF THE PASSENGERS HAVE LEFT THE VEHICLE IN AN UNREASONABLY
UNTIDY CONDITION OR HAVING REQUIRED ADDITIONAL TIME OR MILEAGE WHICH WAS NOT INCLUDED FOR IN
THE ORIGINAL BOOKING.


12) NO SMOKING POLICY: HIRERS SHOULD NOTE THAT THIS COMPANY OPERATES A POLICY OF NO SMOKING ON
ALL COMPANY VEHICLES. IT IS ILLEGAL TO SMOKE ON ANY PUBLIC VEHICLE.


13) WAITING TIME: WAITING TIME CAN BE CHARGED AFTER 15 MINS FROM THE BOOKED PICK UP TIME, ANY
STOPS I.E. VIA ARE A MAXIMUM OF A 10 MIN STOP. ANY EXTRA TIME IS CHARGED AT $99 PER HOUR
WEEKDAYS AND $120 WEEKENDS AND NIGHTS.


14) QUOTES: ARE VALID FOR 30 DAYS AND ARE SUBJECT TO AVAILABILITY AT THE TIME OF BOOKING.                                                         UNLESS SPECIFIED TOLLS WILL NOT BE INCLUDED AND WILL BE AN ADDITIONAL CHARGE.  THE HIRER RESERVES THE RIGHT TO REQUEST NO TOLL USAGE PRIOR TO TRAVEL DATE. 


15) PASSENGERS’ PROPERTY AND LOST PROPERTY: ALL VEHICLES HIRED BY THE COMPANY ARE SUBJECT TO
RESTRICTIONS ON CARRYING LUGGAGE FOR SAFETY REASONS. THE COMPANY WILL NOT BE RESPONSIBLE FOR
ANY DAMAGE TO, OR LOSS OF, PERSONAL PROPERTY LEFT IN VEHICLES, HOWSOEVER CAUSED. ALL ARTICLES
OF LOST PROPERTY RECOVERED FROM THE VEHICLE WILL BE HELD AT THE COMPANY’S PREMISES WHERE THE
VEHICLE IS BASED AND WILL BE KEPT FOR A PERIOD OF 3 MONTHS.


16) GPS: ALL VEHICLES ARE FITTED WITH SATELLITE TRACKING, UNLESS ORGANISED PRIOR, DRIVERS WILL TRAVEL THE
ROUTE AT THEIR DISCRETION.